Effective Date and Brief Description
Effective date: October 2026. This policy states what data hi7 App collects, why it collects it, and what your rights are.
Hi7 has been active since 2020, so the document language is kept simple so Dhaka and Bangladesh users can quickly understand when data is viewed.
How data is collected in the hi7 App
Collection happens from 4 places: account, usage, device, and support messages
What is needed to open an account
Name, mobile number, login information, and profile preferences may be submitted, enabling your hi7 Register and hi7 Login to work properly
Many Dhaka users sign in quickly, so number verification and session security are kept separate
What is recorded during use
Which pages you viewed, how long you stayed, and which device you used are kept in technical logs to help understand the hi7 App status
Bangladesh network speeds are not uniform, so lightweight logging is used to run on older Android devices
Where data is stored and for how long
Storage is divided into 3 levels, and access is restricted at all levels
Secure Vault
Sensitive data is kept encrypted and only authorized systems can read it
Your session, device type, and language preference are stored in separate data to help the hi7 App load quickly and not spread unnecessary data
Retention
When no longer needed, irrelevant logs are deleted; for legal, security, and accounting reasons, some records are kept for a specified time
This rule also applies to bKash, Nagad, Rocket-based communications; even if the support tickets are sent from Dhaka, the rules do not change
What data is used for
Usage is limited to 5 clear purposes
Keeping the Service
Data is needed to keep login, session, language, and device settings correct, enabling the hi7 App to open in under 3 minutes
New users often first look for the hi7 APK; the verification and security remain the same along that path
Support and Improvement
If there is a problem, it is resolved by examining screenshots, error codes, and device information, reducing misunderstandings
User areas where they get stuck are identified to improve the interface, making it easier to use across Bangladesh's different networks
Who data may be shared with
Data is shared with only 3 types of third parties
Service Support
For issue resolution, the internal team may view information; they only view the necessary parts at a time
If questions about bKash, Nagad, Rocket arise, the transaction ID is matched; personal data is not spread unnecessarily
Legal Requests
If legally required, limited data may be provided for security, fraud prevention, and rights protection
This clause is not different for Dhaka or other cities; the same rules apply throughout Bangladesh
Security and Protection
Security is implemented in 4 levels, and 99.3% uptime is maintained
Technical Security
Encryption, restricted access, and session verification work together to keep internal hi7 App data separate
If a user logs in on an old phone, the system shows additional verification to prevent unauthorized access
User Responsibilities
Strong passwords, single-device use, and logging out habits are very helpful; if you receive suspicious messages, please report promptly
Security is not the job of the system alone; staying vigilant during hi7 Login makes security stronger
Cookies, Preferences, and Your Rights
You have 5 rights, and they are simple to exercise
Why Cookies Are Used
Cookies are used to remember sessions, language preferences, and to speed up page loads; without them some tasks would need to be set repeatedly
Anyone can view browser cookie controls, but some parts may be slow
What Rights
You can view data, request corrections, restrict processing, delete data, and object
This is your control over data; if there is incorrect information in the hi7 App, the support team will show how to fix it
How policy changes are announced
If changes occur, a new notice is added
Notice and Timing
When the policy is updated, this page shows a new date; for major changes, users may also be informed
Old and new rules are separated for easy reading, so each update's wording is brief, clear, and dated
Why this transparency needed
If this transparency exists, users understand when rules change, boosting trust in the hi7 App
Many users in Bangladesh read later, so short notes and clear headings are kept
Contact and Help
If questions, contact us directly
Security, rights, or data deletion requests all Contact page With this, more common questions are answered Questions and Answers See
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